TungLokFirst Loyalty Programme Terms & Conditions
 

RESTAURANTS

FESTIVE & PROMOS

TUNGLOK+ App
 
 
 
Membership Application
  1. For successful applications, account is activated once payment is made. Member is required to present his/her TLF Membership e-card within the TungLok app for earning/redemption of TL$ rebate and other e-vouchers at the cashier upon bill settlement. Members can download “TungLok+ (Singapore)” app via Apple App Store and Google Play Store.

  2. Application with incomplete information will not be processed. TungLok Group may accept or reject any application for membership in its absolute discretion. If an application for membership is rejected, any benefits with TL$ that may have been accrued to the applicant through the use of a membership e-card will be null and void.

  3. One person may register for only one membership account with a valid and unique Singapore mobile number as login ID. Multiple registrations with the same mobile number will not be accepted.
Membership Tier & Privileges
  1. Valid at all participating TungLok Group of Restaurants (except Home Fiesta - AMK Hub), unless otherwise stated.
FOODIE GOURMAND EPICUREAN
Membership Fee Free (Register without Membership Payment) $21.80 (inclusive of GST) Upgrade based on spending only.
Daily Rebate 5% TL$ Rebate
• 10% TL$ Rebate

OR

• 12% TL$ Rebate

(With a minimum spending of S$1,000 before Service Charge & GST and after redemption, if any. This is NOT VALID on the eve of and throughout the 15 days of Chinese New Year.)

 15% TL$ Rebate
Birthday Month 8% TL$ Rebate
• 20% TL$ Rebate

• $50 birthday e-voucher

(Redeemable with a minimum spending of S$120 before Service Charge & GST and after redemption, if any)
• 20% TL$ Rebate

• $50 birthday e-voucher
Validity Period 12-month

  1. Valid for Online Home Fiesta purchases only.
GOURMAND EPICUREAN
Daily Rebate 3% TL$ Rebate
Birthday Month 5% TL$ Rebate
Membership Fee & Mode of Payment
  1. Membership fee is $21.80 (inclusive of GST) for a 12-month membership.

  2. For online applications at the restaurant, payment of membership fee can be made by credit card or cash at participating TungLok restaurants.

  3. For online applications, payment of membership fee can be made by Credit or Debit Cards online.

  4. Payment made is strictly non-refundable.
Membership Validity
  1. 12 months from date of sign up/renew.
Participating Restaurants
  1. TungLok Membership is valid at all participating TungLok restaurants in Singapore only (except Home Fiesta - AMK Hub), unless otherwise indicated.
Issuance of TL$
  1. Members earn REBATE on ala carte food and beverage (F&B) orders, and regular set menus.

    Tier: FOODIE
    Daily - 5% TL$ Rebate
    Birthday Month - 8% TL$ Rebate

    Tier: GOURMAND
    Daily - 10% TL$ Rebate OR 12% TL$ Rebate (With a minimum spending of S$1,000 before Service Charge & GST and after redemption, if any. This is NOT VALID on the eve of and throughout the 15 days of Chinese New Year.)
    Birthday Month - 20% TL$ Rebate

    Tier: EPICUREAN
    Daily - 15% TL$ Rebate
    Birthday Month - 20% TL$ Rebate

    Online Home Fiesta Purchases only (Valid for GOURMAND & EPICUREAN tier)
    Daily - 3% TL$ Rebate
    Birthday Month - 5% TL$ Rebate

  2. Rebate is not applicable for alcoholic beverages, high tea, buffet, banquet (ie. more than 30 persons), Heat & Serve frozen products (instore), online takeaway orders, catering orders, merchandises and/or festive/seasonal products (ie. Chinese New Year products, Mooncake), purchase of TungLok Group Dining Vouchers and/or e-voucher, unless otherwise indicated.

  3. Rebate is issued based on the amount paid after redemption of TL$ (if applicable) and not to be combined with other promotions, discounts, privileges/membership cards and/or voucher/e-voucher payment. Service Charge & GST will not be eligible for rebates.

  4. Deposit payment is not entitled to earning and/or redemption of TL$/e-voucher. Rebates will be issued on the day of dine-in.

  5. Rebate will be accumulated as TL$ for future redemptions at participating TungLok restaurants, towards dine-in F&B bill (subject to conditions stated below). TL$1=S$1.

  6. Membership e-card or mobile number must be provided at the time of dining for verification purposes. No rebate will be credited if membership e-card or mobile number is not provided.

  7. Earning of rebate is valid at all participating TungLok restaurants (except Home Fiesta - AMK Hub), unless otherwise indicated.
Redemption of TL$
  1. Membership e-card MUST be presented for redemption of TL$.

  2. TL$ cannot be exchanged for cash. Redemption can only be made to the nearest TL$ (For eg, if customer’s account balance is TL$157.60, he can only redeem up to TL$157). TL$ to be redeemed will be deducted from the total bill (before Service Charge & prevailing GST), before new rebates are earned. Gross bills are subject to Service Charge & applicable GST.

  3. Redemption of TL$ will not be allowed for alcoholic beverages, banquet (ie. more than 30 persons), online takeaway orders, catering orders, merchandises and/or festive/seasonal products (ie. Chinese New Year products, Mooncake), as well as on the eve of and during 15 days of Chinese New Year and cannot be used to offset against Service Charge & GST payable, unless otherwise indicated.

  4. Redemption of TL$ shall not be combined with other promotions, discounts, privileges/membership cards and/or voucher/e-voucher payment (including TungLok Group Dining Vouchers and/or e-voucher).

  5. For verification purposes, email address, date of birth and/or address may be required. No redemption, rebate and/or discount will be granted if satisfactory verification of identity of members cannot be performed.

  6. Redemption of TL$ is valid at all participating TungLok restaurants (except Home Fiesta - AMK Hub), unless otherwise indicated.
Expiry of TL$
  1. TL$ earned will expire 12-month from date of issue. If membership has expired, kindly re-sign up to redeem your unexpired TL$.

  2. A reminder will be sent via SMS and/or email notifications. It is also the member’s responsibility to track the expiry date of the TL$ rebate. Members who opt not to receive membership-related information such as membership status, e-voucher issuance, points expiry etc. via SMS and/or email; you may visit our membership portal at www.loyalty.tunglok.com to log into your membership account at your own discretion. Alternatively, members can download “TungLok+ (Singapore)” app via Apple App Store and Google Play Store to view your account details.

  3. There will be strictly no extension of the expiry period, and TL$ not redeemed by the expiry date will be forfeited.
Renewal of FOODIE Membership
  1. To qualify for a free renewal, FOODIE members must attain at least 1 transaction at TungLok restaurants within a 12-month membership.

  2. A reminder will be sent via SMS and/or email notifications. It is also the member’s responsibility to track the expiry date of the membership. Members who opt not to receive membership-related information via SMS and email; you may visit our membership portal at www.loyalty.tunglok.com to log into your membership account at your own discretion. Alternatively, members can download “TungLok+ (Singapore)” app via Apple App Store and Google Play Store to view your account details.

Renewal of GOURMAND Membership
  1. To qualify for a free renewal, GOURMAND members must attain the following amount at TungLok restaurants within a 12-month membership:

    1. Spending of S$800 = Receive renewal e-vouchers* (Worth S$60) + FREE renewal upon expiry of membership.

    2. Spending of S$8,000 = Receive renewal e-vouchers* (Worth S$100) + Upgrade of membership status to EPICUREAN.

  2. A reminder will be sent via SMS and/or email notifications. It is also the member’s responsibility to track the expiry date of the membership. Members who opt not to receive membership-related information via SMS and email; you may visit our membership portal at www.loyalty.tunglok.com to log into your membership account at your own discretion. Alternatively, members can download “TungLok+ (Singapore)” app via Apple App Store and Google Play Store to view your account details.

  3. Renewal E-voucher
    1. 2 x $30 e-vouchers* (each e-voucher is redeemable with a min spending of S$60)
    2. Valid for 180 days from date of issue.

      *E-voucher Terms and conditions apply.
Renewal of EPICUREAN Membership
  1. To qualify for a free renewal, EPICUREAN members must attain a minimum spending of S$8,000 at TungLok restaurants within 12-month membership. However, acquirement of aforementioned minimum spending of S$8,000 does not guarantee auto-renewal of your EPICUREAN membership as EPICUREAN is only accorded to the top spenders in our restaurants as determined by the management of TungLok Group from time to time.

  2. EPICUREAN members who attain spending between S$800 – S$7,999 within 12-month membership will qualify for a free renewal as

    1. GOURMAND member, subject to prevailing terms and conditions.

    2. Minimum spending of S$800 - FREE renewal

  3. A reminder will be sent via SMS and/or email notifications. It is also the member’s responsibility to track the expiry date of the membership. Members who opt not to receive membership-related information via SMS and email; you may visit our membership portal at www.loyalty.tunglok.com to log into your membership account at your own discretion. Alternatively, members can download “TungLok+ (Singapore)” app via Apple App Store and Google Play Store to view your account details.

  4. Renewal E-voucher
    1. 2 x $50 e-vouchers*
    2. Valid for 180 days from date of issue.

      *E-voucher Terms and conditions apply.
Welcome E-Voucher
  1. 2 x $30 e-voucher* (each e-voucher is redeemable with a min spending of S$60).
  2. Valid for 180 days from date of issue.

    3. *E-voucher Terms and conditions apply.
Non-transferable
  1. Membership is personal and strictly non-transferable. For verification purposes, members must provide email address, date of birth and/or address as and when required.

  2. A Member is not permitted to hold more than one account.
Cancellation
  1. A Member may at any time cancel his/her membership card by emailing (tunglokfirst@tunglok.com) to the Loyalty Programme Dept.

  2. All TL$ earned as well as any unutilized TL$ will be cancelled upon a person ceasing to be a Member. No refund will be processed.
Personal Data Protection Policy
  1. Upon submission of application form to TungLok, you consent to receive TungLok Membership Account-related Notifications (example: earning of TL$, redemption of TL$/e-voucher, renewal of membership, expiry of TL$, status updates of TL$/e-voucher and OTP) via the TungLok app, SMS and/or Email.

  2. Upon submission of application form to TungLok, Members shall be deemed to have agreed and consent to the collection usage and disclosure of member’s personal data in accordance with TungLok Group personal data policy, which is available at https://www.tunglok.com/en/privacy-policy.
Discretion
  1. Upon submission of application form to TungLok, Members shall be deemed to have read, understood and agreed with the Terms and Conditions of the TungLokFirst Loyalty Programme stipulated herein.

  2. An employee under TungLok Group and his/her immediate family members are not eligible to apply.

  3. The Management of TungLok Group reserves all rights to amend any privilege or condition from time to time without prior notice.

  4. The Management of TungLok Group is entitled at any time, in its absolute discretion without liability to you, to suspend or terminate your rights to use the benefits or privileges, to refuse any re-issuance or renewal should any of the conditions and privileges be abused.
 
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